Field Service Technician
Consultant Joan Bars
Date posted 17 de abril de 20192019-04-17 2019-06-16 engineering Paseo de la Castellana 13, 4ª planta 28046, Madrid Robert Walters
Important multinational in the packaging sector located near Barcelona is seeking for a Field Service Technician.
About the role:
This position is part of the Technical Services team of the region, that provides 1st level support to the customer in regards of on-site fleet of machines. He/she will oversee the Installation, Maintenance and preventive / corrective actions to the assigned machines to leave them in proper conditions of use.
- Handle customer service calls for both equipment and carrier issues with the ability to identify, analyse, and solve the problems.
- Provide customer training on machine operation and maintenance.
- Recommend to customers and the appropriate department corrective action regarding equipment safety and System performance issues.
- Comply with customer rules of conduct and safety.
- Treat customers with respect.
- Communicate actively with the appropriate customer personnel.
- Maintain a positive attitude while performing Technical Service responsibilities at a customer location.
- Verify that the customer is satisfied with the work performed during the visit.
- Maintain customer satisfaction in all areas related to the Hi-Cone System.
- Ability to establish good working relationships internally and externally.
- Internal Networking / Key Relationships: This position needs to be in close cooperation with other departments within the company as production, customer service, engineering.
Required skills and experience:
- Electro mechanical aptitude includes: Perform equipment installations, technically diagnose and repair equipment, start up of equipment, trouble shoot, repair conversions, rebuilding, preventive maintenance, dismantle of industrial machinery. Have working knowledge of PLC (Allen Bradley and Siemens programming), servo drives, variable frequency drives, relay logic, and comprehend electrical schematics, Rockwell programming. Ability to read and understand blueprints, schematics and ladder logic.
- Understands Lock out-tag out procedures.
- Generate accurate documentation regarding application, repair, equipment configuration, safety issues, equipment efficiency's, preventive maintenance reports, carrier issues, potential equipment failure, customer interface issues, etc.
- Ability to work independently and self-motivated.
- Knowledge in PLC as Allen Bradley and Siemens. Minimum of Associates Degree in Electrics / Electronics.
- Additionally, minimum of 5 year's experience in both electrical and mechanical operation and maintenance of machinery.
- Fluent English and Spanish (reading, writing and speaking)
- MS Office.
- International mobility within the region.
- High degree of travel required.
If you are interested in knowing more about this position, please contact me at firstname.lastname@example.org or click to apply.