Customer Service Manager
Salary +10% variable
Consultant ruben serrano
Date posted 27 de junio de 20192019-06-27 2019-08-26 manufacturing-and-production Barcelona Barcelona ES EUR 38000 41000 41000 YEAR Robert Walters https://www.robertwalters.es https://www.robertwalters.es/content/dam/robert-walters/global/images/logos/web-logos/square-logo.png
An excellent Customer Service Manager role has become available at an important Chemical multinational Company in Barcelona.
In this strategic position, as a Customer Service Manager, you will be responsible for managing the execution of sales, orders processing, complaints’ registration/management and general information requirements.
- Works closely with Regional Management Team to ensure matrix structure operates efficiently.
- Acts as an ambassador and encouraging talent processes and engagement.
- Ensures job profiles are in place, sets objectives for team members, reviews development and provides clear, open and constructive feedback on performance combined with the appropriate actions.
- Strengthens the talent pipeline by developing talent and regularly assesses and discusses talent and internal movement. Continuously monitors and evaluates retention risk.
- Stimulates, manages and follows through on employee engagement and builds on the workforce to reflect the societies and markets in which we do business.
- Creates an open environment in the team where all people can perform at their best and stimulates the development of others and ensures an engaged team.
- Ensures reporting line is fully informed and acts in line with HSE and Compliance regulations
- Takes ownership by representing Regional Management Team towards own team.
- Manages and plans relevant budget and proactively manages the costs.
With a degree in Business Management or Engineering, you will provide more than 5 years of experience as Customer Service Manager in industry managing teams of 15 people. It is mandatory to speak English and Spanish. German would be a plus.
To successfully fulfil the role you will have to demonstrate strong leadership, influencing skills and decision-making profile.
If you are passionate for business interactions, you are able to manage people, the employment of Customer Service Manager is made for you. Sign up today!