Field Service Engineer

From the Pharma division at Robert Walters Barcelona, we are seeking a Field Service Engineer for a specialized technical and scientific laboratory equipment provider in the Madrid area.

Responsibilities:

• Conduct preventive and corrective maintenance.
• Develop methods and provide application support to clients.
• Diagnose and repair technical service cases.
• Offer application support to clients.
• Manage communication with suppliers regarding incidents or technical or application-related questions.
• Carry out equipment installations alongside the Application Manager and/or the local sales representative, and provide theoretical and practical training on equipment usability.
• Build and maintain strong relationships with existing clients.
• Contribute to achieving qualitative and quantitative service objectives.
• Join the sales team on client visits to conduct equipment demonstrations.
• Ensure the proper management of demonstration equipment.
• Perform quality control of equipment to be installed and test it in the lab/workshop.

Knowledge and Skills:

• University degree in Engineering.
• Experience as a Field Service Engineer, even in different sectors, is valued.
• Experience in laboratories within the pharmaceutical, environmental, petrochemical, food, university, and/or research center sectors is a plus.
• Experience in maintenance support, repair, and/or support roles is valued.
• Dynamic individual with a high level of autonomy, perseverance, teamwork abilities, flexibility, and adaptability.
• Advanced English.
• Strong communication and presentation skills for interacting with both external clients and internal stakeholders.
• Ability to effectively train clients.
• Creative thinker with problem-solving skills for complex cases.

Additional Requirements:

• Valid driver’s license (Category B).
• Availability to travel approximately 50% of the time.