IT Operations Director (Manufacturing)

We are looking for a Head of IT Operations profile for a multinational industrial company located in Madrid. The Head of IT Operations is responsible for ensuring a high level of IS and IT Operations performance, availability, and end-user support. This position is essential for defining and executing the IS and IT Operations strategy and policies, aligned with the Global IT Strategy.

Responsibilities:

• Operations Strategy: Define and execute incidentology, performance and support processes, focusing on the management of the operations organization and resources, and compliance with operations best practices.
• Daily operations Quality Management: Ensure excellent operational and maintenance services, implement operations processes and establish KPIs focused on IS applications and IT services, Align service provision with business needs and meet defined targets and KPIs.
• Operations Team Management: Build an efficient operations team in line with the company´s strategy, promote trust and collaboration with peers to improve overall effectiveness, encourage original ideas and innovation. Leading a team of around 50 people in the 7 countries.
• Operations IT Budget and Vendor Management: Be accountable for the company´s operations budget, manage the operations budget in alignment with the company´s strategy.

Requirements:

• Master´s degree, Engineering degree, or equivalent.
• 7-10 years of experience leading an IT Operations department, preferably in an industrial company.
• Excellent management skills in ITSM Tools, global IT user support, IT infrastructure operations, SAP Hana implementation, Workplace environment and other tools.
• Skills in business client interface management.
• Excelent Leadership and staff management skills.
• Proven skills in communication and managing customer expectations.
• Capacity to navigate a complex environment of project management, process owners, user expectations, it orientations and financial challenges.
• Leadership capabilities and the ability to interact with the Executive committee, external partners, and other key leaders.