From Robert Walters, we are in search of two “Software Consultants Service” to join a well-stablished and stable company that develops its own software product in the sheet metal industry. The sought candidate will help scoping new market options considering current company resources, relevant stakeholders, and benchmarking new technologies and solutions. Reason of the vacancy is business expansion worldwide and to provide state-of-art solutions.

Responsibilities:
• Guide customers in the use of own applications, understanding their challenges and processes to offer optimal solutions.
• Assist customers in the resolution of technical issues, provision of support via web-based platforms, phone or email.
• Follow up with customers to ensure correct resolutions to issues.
• Conduct possible testing on bug fixes and features.
• Recreate reported problems and inform the development team for further analysis.
• Document issues and manage incidents.
• Provide training to other technical service teams in the organization and/or end customers.

Must have:
• Bachelor's or Master's degree (Computer Science, Engineering or other Sciences).
• Fluent in the use of English, both written and verbally.
• Problem solving abilities and analytical mindset.
• Multitasking abilities and capability to work in an organized manner.
• Availability for travels in an approximate 30% extent

Advantageous knowledge:
• Previous experience in Software Support.
• Previous experience in the sheet metal industry.
• Knowledge of Dynamics 365 or Navision.

Should you want more information on this vacancy, do not hesitate in applying to this vacancy via advert, our website (www.robertwalters.com) or via email at asier.mijangos@robertwalters.com