VoIP Support Engineer

From Robert Walters, we are looking for a Global VoIP Engineer L2 to join a German Medical Devices company in Barcelona.

Responsabilities:

Serve as MS Teams Voice administrator and 2nd level supporter in a growing environment.
Serve as Cisco Voice administrator.
Serve as AudioCodes administrator (SBC on-premises and on Azure).
Planning and execution of daily administrative tasks including performance monitoring, tuning, troubleshooting, root cause analysis, provisioning of recommended solutions, proactive error prevention, identifying voice and video requirements, installing upgrades.
Contribute to Technology Operations Team (Infrastructure, Security and Help Desk). Ensuring stability and optimal performance on all systems including Incident handling. Engage with vendors and support partners where needed for more complex incidents. Perform Infrastructure and aligned Service Optimization for Enterprise Voice • Planning and execution of maintenance and lifecycle activities • Coordination and control of external support/service providers • Creation and maintenance of documentation • Support problem management process.

Professional competencies:
Experience as an MS Teams Voice Admin.
Power Shell Scripting skills.
AudioCodes Basic configuration training, Troubleshooting, OVOC...
Genesys contact center administration knowledge, or willingness to learn in that area
Cisco CUCM, CUC knowledge welcome.
Must be familiar with LAN/WAN/VOIP/SD-WAN concepts, functionality, and practices. MS Windows OS, MS Office environment, Active Directory.
General telephony services, network, routing, SIP knowledge.
English (at least B2 level)

What we offer
Become part of a corporate culture that actively promotes constructive exchanges between colleagues, customers and partners.