Head of Customer Success
Consultant Manuel Fernandez
Date posted 17 de diciembre de 2018 2018-12-17it Paseo de la Castellana 13, 4ª planta 28046, Madrid Robert Walters
From Robert Walters we are looking for a Head of Account Management (Customer Success) who can drive strategy, growth, and operational excellence.
About the role:
You’ll be responsible for building, leading and coaching a highly successful team responsible for providing everything to do with making sure our customers succeed.
- +10 years in B2B account management
- +5 years experience in Customer Success with a strong focus on retention, upsells and renewals
- Knowledge in SaaS industry, Technology, or Ticketing sector would be a plus
- People management
- English is a have
- Analytical ability
Candidates must have a proven ability to execute, to translate customer needs into a successful strategy, and to build, coach and mentor a successful team.