Solution Consultant

We are looking for a Solutions Consultant who will translate strategic direction and business objectives established by clients in the conversation service domain into holistic digital, technology, change management and organization strategies. He or she will drive business change by developing a keen understanding of the clients business, identifying core focus areas and building trust with business partners.

Functional Responsibilities

- Develops sustainable business relationships with clients, gaining increased knowledge of their needs and challenges to implement effective solutions through the company's offerings.

- Presents project vision, architecture, and strategy to clients while driving transformation and innovation in medium-large client organizations.

- Develop business with project requirements. Develops related estimates and aids in completing the Scope of Work (SOW).

- Demonstrates concern for meeting client needs in a manner that provides satisfaction and excellent results for the client, leading to additional opportunities within the client account.

- Reviews related needs analysis and client’s requirements.

- Create and review testing to validate those solutions meet specifications of the SOW. Ensures assigned projects are delivered in alignment with the company's best practices.

- Work closely with the customer success team and enhance business opportunities.

- Demonstrates leadership responsibilities on projects of various sizes.

- Follows industry technology trends through self-study and formal training and shares that knowledge internally and externally.

- Ensure every assigned solution consultant has a career progression plan and product knowledge enhancement plan with regular check-in points and real-time feedback.

- Ensure solution consultants are provided with continuous and valuable learning opportunities.

- Contribute to defining and building the vision for the engineering organization.

Critical focus areas:

• Conversion of Enquiries to Customers
• Revenue Target
• Customer Satisfaction
• Building Positive Relationships
• People Management
• Collaboration with CFT

You will report into Head of Solutions and will work directly with customer and closely along with the Program management team, project management team, Sales Team Customer Success & Development team.

This position will be influenced by the Business Analysts.

Desirable: Work experience in consulting in large multinationals in Tech Support, Pre-sales, Professional Services