Field Service Engineer

Robert Walters is looking for a Field Service Ingenieer in Barcelona for an important diagnostic company.

Our client is looking for a Field Service Engineer to strengthen our technical team in Spain. You will be responsible for ensuring the optimal performance of our diagnostic instruments at laboratories and medical centers, providing high-quality technical support and coordinating key field activities.

Key Responsibilities

· Preventive maintenance and installations:

o Organize and execute scheduled instrument installations, maintenance activities, software updates, and technical interventions.

o Plan and coordinate instrument installations, including logistics and LIS connection, in collaboration with sales and customer support teams.

· Customer technical support:

o Solve technical issues via phone or on-site.

o Provide training to customers and colleagues.

o Manage complaints and document activities in internal systems.

· High travel flexibility: Up to 70% of your time within Spain and occasionally to other European countries.

· Coordination of external field service engineers:

o Act as the main contact for local service organizations.

o Provide tools, training, and technical support.

o Monitor interventions and resolve incidents.

· Spare parts and instrument allocation management:

o Maintain optimal stock levels of spare parts and instruments.

o Organize orders, shipments, and physical inventory control.

o Coordinate logistics and allocation of instruments and spare parts for internal and external service partners.

Required Profile

· Degree in Technical Engineering or equivalent.

· Minimum 3 years of experience in laboratory instrumentation installation and maintenance.

· Native or fluent Spanish and good command of English.

· Proficiency in MS Office, Salesforce, and inventory management systems (SAP or similar).

· Autonomous, organized, and customer-oriented.

If you´re interested, you can send your cv to fatima.amat@robertwalters.com