Robert Walters is hiring a Global Demand Planning & Customer Service Head for an important pharmaceutical company in Barcelona.

Our client is lookig for a Global Demand Planning & Customer Service Head.

Your main role:

Lead and manage the Demand Planning and Customer Service teams at global level ensuring seamless coordination between demand forecasting, inventory management, and customer support to optimize customer satisfaction, supply chain efficiency, and overall business performance.

Roles:

• Own Demand Planning and Customer Services Processes
– Implement standardized process following S&OP Champion guidelines
– Analyze demand planning and customer service performance through a defined set of KPIs and target values
– Continuously improve demand planning strategies and processes to enhance forecast accuracy, minimize stockouts, and optimize inventory levels.
• Ensure an accurate, complete and on time demand plan
– Develop and lead the demand forecasting process to accurately predict customer demand for all product lines and sales channels.
– Consolidate demand plans into a global demand plan and propagates them across different CMO clusters
– Ensure demand planning timeline is met
– Gather and analyzes market risks and opportunities

• Guarantee Customer Services levels and satisfaction
– Monitor customer service levels

– Identify key customer requirements and align service to meet demands
– Support customer service level improvement projects

• Participate in the discussions and solutions of demand and supply plan gaps
– Attend S&OP and S&OE forums to resolve gaps between supply and demand plans
– Provide market input and business priorities
– Collaborate with markets and Supply planning to mitigate stock-out situations taking into account potential Supply constraints and market commitments

• Drive team development and performance to ensure effective collaboration

Studies:

• Bachelor's degree in supply chain management, business administration, or a related field.
• Master´s degree or specialized certification preferred

Professional Experience:

• Proven experience in demand planning, forecasting, and customer service, with at least 5-7 years in similar leadership positions (Pharma or FMCG)
• Experience in process improvement, lean management, and implementing best practices
• Knowledge of industry best practices and emerging trends in demand planning and customer service.
• Leadership skills, including the ability to inspire and motivate teams, drive change, and foster a culture of continuous improvement.

If you are interested in this position, you can send your cv to fatima.amat@robertwalters.com