Customer Service / Supply Chain (Italian +other languages)

We are proud to present you with the opportunity to join a leading company in the electrical and electronic industry, specifically within the industrial connection components sector. Important: * Maternity leave replacement with a 1-year contract to support the Italian market. Ideal start date between December 2025 and January 2026. • After the maternity leave replacement period, the company’s goal is for this person to stay on the team with a permanent contract, supporting Customer Service for other European markets. • For this reason, Italian is required, along with a second language, which could be German, Dutch, Danish, or Swedish (French is not required).

About the role:

We are currently looking for a Customer Service / Supply Chain Officer, who will be responsible for providing the highest level of customer care and post-sales support, with a strong focus on customer satisfaction and relationship building.

The Customer Service / Supply Chain Officer will also support the Sales and Marketing teams to ensure continuous sales growth, customer retention, and overall increase in the company’s added value and customer engagement.
This role will support all local and regional activities related to Customer Service and Supply Chain.

Key Responsibilities:

General Administration
• Support the sales team in all aspects related to customer activities.
• Provide full customer support throughout the entire process: from quotations and order management to post-sales needs.
• Support the Field Sales Engineer (FSE) with CRM data administration (when applicable).

Order Management
• Review orders to detect non-conformities.
• Process orders through all channels (EDI, smartEDI, eShop, OCR, and hard copy), verifying data and confirming orders to customers.
• Proactively follow up on deliveries to ensure a high level of service.

Supply Chain
• Manage all purchasing/subcontracting activities, either within HCS operations or with local suppliers or the EDC.
• Ensure efficient communication regarding supply chain matters with relevant operational teams.
• Conduct regular reviews and take action on delays reflected in backlog reports.

After-Sales Support
• Follow up on all customer order-related inquiries.
• Manage claims, coordinating with internal departments involved (quality/warehouse).
• Handle returns and credit note administration.
• Oversee the repair and replacement process.
• Proactively measure customer satisfaction.

Digital Transformation
• Actively promote the eShop, digital sales tools, and internal/external processes (for customers and prospects).
• Assist customers with website navigation and eChat inquiries.
• Provide local-specific content when needed.

Requirements:

• Minimum of 3 years of experience in Customer Service or Sales, preferably within industrial or distribution environments.
  • Basic knowledge of electrical or electronic connectors and their applications (a plus).
  • Excellent written and verbal communication and interpersonal skills.
  • Good level of English and Italian.
  • Computer skills: MS Office, internet navigation, and business reporting tools.
  • Previous SAP experience will be valued.
  • Ability to work both independently and as part of a team.
  • Maternity leave replacement with a 1-year contract to support the Italian market, starting ideally between December 2025 and January 2026.
  • After this period, the company’s goal is to offer a permanent position to support other European markets.

Interviews are already taking place — don’t miss this chance to take on a new professional challenge! Apply now!