Customer Service Manager UK

An excellent opportunity as Customer Service Manager B2B for the UK market of the Distributors is available now in Barcelona within an important multinational of the luxury sector. About the job: In the position of Customer Service, you will be responsible to Coordinate, supervise, give support to the team that centralizes the relationship with UK Customers and Distributors in the Order to Cash process (orders, deliveries, returns, claims and bad debt), look for continuous improvement and solve any issues to achieve objectives fixed in terms of service and receivables. It is mandatory to speak English in a native or bilingual level and be fluent/intermediate in English.

Functions:

• Supervise the relationship with clients in the order to cash process (review and provide information of the situation of their orders, products, deliveries, stock, invoices, collections, common incidences,…).
  • Manage the Order & Delivery management process (solve the problems to be able to create the sales order, review and unblock the orders for delivery, Analyze & modify orders and deliveries, Returns & Rejects management and follow up).
  • Manage the incidences or delays in the order delivery process (modify orders and deliveries, interact with the Logistics Department for delivery issues, follow-up and management regarding faults and provide info requested by the Customers).
  • Transport management (prepare the orders to send to the Customers, follow-up of the orders to deliver and management of the info requested by the Client) .
  • Invoice management (review and unblock the orders for invoicing and generate the billing document).
  • Manage the Overdue or Bad Debt (Decision on the action to be taken together with Sales Team and Implementation of the agreed action, Follow up on Credit Limits and take Legal Actions, Interact with the Credit Risk Committee).
  • Claim management (reception, analysis, registration,…)
• Customer Master Data (Update customer master data, Review company, sales area data, etc.).
• Material Master Data (Review material master data for all brands).
• Pricing and Discounts (Review local commercial conditions and price list).
• Customer relationship (Day to day communication, Customer orientation, responsiveness, provide solutions to customer requests, Coordinate relationship with Customer in order to improve the satisfaction).

Requirements:

• Minimum 2 years’ experience in a role of CS Responsible leading a team
• B2B Customer Service Experience
• SAP experience
• Knowledge of all the OTC processes
• Microsoft Office/Excel (advanced)
• University studies
• English native or bilingual C2 + Spanish fluent (written and spoken)

To successfully fulfill your role as a Customer Service, you will demonstrate your problem solver profile, your communication skills and ability to work with a high volume of work.

This important multinational of the luxury sector offers a stable position in an excellent working environment.

If you are a professional with experience directly related to the position and excellent communication skills, the use of Customer Service Manager for UK Market is for you.

Apply now to this exciting position and start a new professional challenge!