SAP Service Manager

Our client, a leading Spanish brand with global retail presence, is currently seeking a IT Corporate Service Manager to guarantee the operation, stability and service quality of its corporate technology platforms.

The main responsibilities as Corporate Service Manager will be:

• Owning end-to-end service and support for the assigned corporate systems.
• Managing incidents, problems and requests (JIRA/ITSM), prioritizing by business impact and acting as operational SPOC while ensuring SLA compliance.
• Managing vendors and partners (SAP AMS, integrators, PLM, analytics), including performance tracking, steering committees and improvement roadmaps.
• Overseeing changes in production, ensuring end-to-end alignment, quality/testing and minimizing risk during deployments and transitions.
• Reviewing new projects to align them with business needs and existing legacy systems, controlling delivery quality, recurring cost impact and correct rollout of solutions.
• Supervising OPEX budget for corporate applications, maintenance and licensing, proactively working to control and reduce costs.
• Driving governance and operational control: backlog tracking, service KPI monitoring, proactive risk management and reporting to IT Management and the business.
• Acting as the key point of contact between IT and business areas including Finance, Logistics/Operations, Product & Sourcing and People, ensuring tools and solutions meet their requirements.

The requirements for the position are:

• University degree.
• 5 to 10 years of experience in a similar Service Manager role.
• Minimum 2 years of experience in SAP consulting.
• Solid knowledge of SAP Finance (FI) and Logistics modules.
• Valuable: experience with SAP System Administration, Centric PLM, and SAP integrations (IDocs, PO, Integration Suite).
• Valuable: ITIL/ITSM/Jira training or certification.
• Strong communication skills, service-oriented mindset, high analytical capacity and prioritization skills.
• Advanced English (C1).

Offered:

• Position based in Manresa.
• Direct exposure to senior IT management and key business stakeholders.
• Role with real ownership over vendor relationships, budget and continuous improvement.
• Salary: Negotiable

👇 If you're ready to be the trusted link between business and IT, don't miss this opportunity 👇