Customer Service Order to Cash (Iberia Market)

An excellent opportunity as Customer Service B2B for the Spanish Customers and Distributors is available now in Barcelona within an important multinational of the luxury sector. About the job: In the position of Customer Service, you will be responsible to manage all the interlocution between Clients and Distributors in the Logistics process of the Order to Cash (orders, deliveries, returns, claims and bad debt). It is mandatory to speak Portuguese in a native or bilingual level and be fluent in English and Spanish.

Functions:

• Centralize the relation with the Customers in the order to cash process (review and provide information of the situation of their orders, products, deliveries, out of stock, invoices, collections, common incidences,…)
  • Manage the Order & Delivery management process (solve the problems to be able to create the sales order, review and unblock the EDI orders for delivery).
  • Manage the incidences of delivery or delays (modify orders and deliveries, interact with the Logistics Department for delivery issues, follow-up and management regarding faults and provide info requested by the Customers) .
  • Transport management (prepare the orders to send to the Customers, Transport follow-up with Delivery Monitoring, Review and provide info requested by the customer).
  • Invoice management (review and unblock the orders for invoicing and generate the billing document)
  • Manage the Overdue or Bad Debt (Decision on the action to be taken together with Sales Team and Implementation of the agreed action, Follow up on Credit Limits).
  • Claims management (reception, analysis, creation of Credit/Debit note in the system, Credit/Debit note billing and AR compensation, take care and register customer complaints).
• Customer relationship (day to day communication, responsiveness, provide solutions to customer requests, analyze and share functional KPIs with customer to detect improvement areas, participarte in customer meetings)

Requirements:

• University studies, with a minimum of 2 years’ experience in Back office or customer Service with related functions, preferably in the luxury sector or similar.
• It is mandatory to speak Portuguese & Spanish in a native or bilingual level, and English fluent.
• To successfully fulfill your role as a Customer Service, you will demonstrate your problem solver profile, your communication skills and ability to work with a high volume of work.
• This important multinational of the luxury sector offers a temporary position of 4 months with high possibilities to extend in a permanent contract, in an excellent working environment.
• OTC processes, SAP, Excel (intermediate-advanced level)

If you are a professional with experience directly related to the position and excellent communication skills, the job of Customer Service Order to Cash (Iberia Market) is for you.

This important multinational in the selective luxury sector offers a temporary contract of 4 months starting ithe 1st of September and high possibilities to extend the contract, in an excellent working environment.

Apply now to this exciting position and start a new professional challenge!